Expert guide
Case Study: Healthcare Billing System in MS Access
Before → After: 15 hours/week recovered and ~$78,000/year in reclaimable payroll capacity
Before: the cost of spreadsheet chaos
A 12-person medical billing office tracked claims, payments, and denials across four Excel workbooks. Staff re-keyed encounters into multiple files. Denials sat without an owner.
Labor burn
Roughly 15 hours/week across the team on duplicate entry and status chasing (~$1,500/week at fully loaded rates).
Denial lag
Average resubmit time exceeded 18 days - cash stuck in AR.
No audit trail
Managers could not prove who changed claim status or adjustments.
After: one operational system
We delivered a split Access application with claim intake, payer rules, payment posting, denial queues, and live AR dashboards. The goal was not “better VBA” - it was reclaiming payroll capacity and accelerating cash.
Measured outcomes
15 hours/week recovered (~$78,000/year at their loaded rates)
40% reduction in claim rework within 90 days
Same-day AR visibility replaced weekly manual report packs
Full audit log on status and adjustment changes
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