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Privacy Policy

Excel Help Community Add-in

Last Updated: March 19, 2026

1. Introduction

ExcelAccessExpert.com ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Excel Help Community add-in ("Service").

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

  • Email Address: Used for authentication and communication
  • Full Name: Displayed in your profile and messages
  • Organization Name: Optional, used for group organization

2.2 Profile Information

If you create an expert profile, we may collect:

  • Bio and professional description
  • Job title and company
  • Location
  • Skills and expertise
  • Work experience and education
  • Hourly rate (if offering services)
  • Portfolio URLs (LinkedIn, GitHub, website)
  • Profile image

2.3 Usage Data

We automatically collect:

  • Groups you create or join
  • Messages, images, and files you send
  • Threads and replies you post
  • Search queries
  • Hire requests you make or receive
  • Notifications and interactions
  • Last active timestamp

2.4 Technical Data

We collect technical information including:

  • IP address (for rate limiting and security)
  • Browser and device information
  • Session tokens and authentication data
  • Error logs and performance data

3. How We Use Your Information

We use the collected information to:

  • Provide and maintain the Service
  • Authenticate users and manage accounts
  • Enable communication between users
  • Display user profiles and search results
  • Send notifications and updates
  • Prevent fraud and abuse (rate limiting)
  • Improve and optimize the Service
  • Comply with legal obligations

4. Data Storage and Retention

4.1 Data Persistence

Your data is stored securely on our servers and persists across sessions. This means your information, messages, and files remain available even after you close the application.

We store the following types of information:

  • Account and profile information
  • Groups you create or join, and your memberships
  • Messages, images, and files you share
  • Discussion threads and replies
  • Hiring requests and notifications

4.2 Temporary Data

Some information is temporary and automatically deleted after a short period:

  • Verification Codes: One-time passwords used for account verification expire after 10 minutes
  • Session Data: Authentication tokens expire after periods of inactivity for security purposes

4.3 File Storage

Files and images you upload, including screenshots, attachments, and profile images, are stored securely on our servers. These files are associated with your account and the groups or conversations where they were shared.

5. Data Sharing and Disclosure

5.1 Public Information

The following information is visible to other users:

  • Your name and profile information
  • Groups you create or join (group membership)
  • Messages you send in groups
  • Threads and replies you post
  • Expert profile information (if you create one)

5.2 Private Information

The following information is private and not shared:

  • Your email address (only visible to you)
  • OTP codes and authentication tokens
  • IP addresses (used only for security)
  • Private messages (if implemented in future)

5.3 Third-Party Services

We may use third-party service providers to help us operate the Service, including:

  • Email service providers to send verification codes and notifications
  • Cloud hosting and database providers for data storage
  • Infrastructure providers for server hosting

These service providers are contractually obligated to protect your information and are only authorized to use it for the purpose of providing services to us.

6. Data Security

We implement industry-standard security measures to protect your data:

  • Encrypted connections for all data transmission
  • Secure authentication and session management
  • Protection against abuse and unauthorized access
  • Regular security assessments and updates

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Rights and Choices

7.1 Access and Update

You can:

  • View and update your profile information through the Service
  • Edit your expert profile at any time
  • Change your account settings

7.2 Data Deletion

You can request deletion of your data by:

Automatic Deletion: Our servers automatically delete files and chat messages older than 24 hours. This includes:

  • All uploaded files and attachments
  • All chat messages and conversations
  • Screenshots and images shared in chats

This automatic cleanup helps protect your privacy and ensures that old content is not retained indefinitely. Your account information, profile data, and group memberships are not affected by this automatic deletion.

Note: Some data may be retained for legal or operational purposes, such as:

  • Account information and user profiles
  • Group memberships and group information
  • Legal compliance records
  • Backup data (deleted within 30 days)

7.3 Opt-Out

You can:

  • Disable notifications in your account settings
  • Remove your expert profile if you no longer want to be searchable
  • Leave groups to stop receiving group messages

8. Cookies and Tracking

We use session tokens stored in your browser's local storage to maintain your login session. We do not use tracking cookies or third-party analytics.

9. Children's Privacy

The Service is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and stored on servers located outside your country of residence. By using the Service, you consent to the transfer of your information to these servers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: